1. General Provisions
1.1. This document is a public offer of Individual Entrepreneur Isaeva Dinara
Borisovna, hereinafter referred to as the Contractor, and contains all the
essential terms of the provision of information and consulting services (in
accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the
1.2. An individual who accepts this public offer shall acquire all the rights
and obligations of the Customer under this Contract.
1.3. Full or partial payment for the information and consulting services by the
Customer is considered as acceptance of this public offer under this Contract.
The date of payment transferred to the Contractor’s bank account for services provided shall be deemed the date of the Contract conclusion between the Customer and the Contractor.
1.4. The acceptance of this Offer and the conclusion of this Contract
accordingly means that the Customer has familiarized himself with the terms
of this Contract and the regulations of the payment system (hereinafter - the
System), the specifics of the System and the Web-site, on which the training
materials are placed, to the extent necessary for him/her and acknowledges
the unconditional suitability of the System and the Web-site for carrying out
the activities and achieving the purposes which are the subject of this
1.5. By accepting this offer, the Customer confirms that the remote provision of services by the Contractor carried out with the usage of software (hereinafter -the Software) under this Contract fully corresponds to the Customers ability to use the services provided in this way.
1.6. In this Contract, unless otherwise expressly stated in the text, the following words and expressions shall have the following meanings:
1.6.1. Contract is this document published on the Internet, as well as sent for
the purpose of familiarization by e-mail or provided for the purpose of
familiarization by any other means.
1.6.2. Customer is the recipient of services provided under this Contract.
1.6.3. Service is the video recordings of practical trainings and master classes
and organized information and consulting sessions with feedback (and / or
provision of their records) provided on a reimbursable basis and aimed at
transferring knowledge, abilities and skills related to effective reading as part of the “SPEED READING GAME! 2.0” program to the Customer.
1.6.4. Software is a browser (Internet Explorer, FireFox, Google Chrome and
the like) for accessing the information resources available on the Internet, other programs for transferring, storing and processing of the information provided. The Customer is obliged to ensure the availability of the software on his/her personal computer.
1.6.5. Feedback is the information and consulting service that constitutes an
oral consultation and answers to questions conducted as a webinar on a
specific topic via the Internet.
1.6.6. Webinar is:
- a video presentation of the training program, including comments
of the Contractor;
-a live broadcast of the Contractors presentation.
Feedback between the Contractor and the Customer on the topic of the
webinar is carried out using a chat or on a certain web-site.
1.6.7. Web-site is a set of information, texts, elements of graphic design,
images, photo and video materials and other results of intellectual activity, as
well as computer programs contained in the information system ensuring the
availability of such information on the Internet at the following network
2. Subject of the Contract
2.1. The subject of this Offer is the fee-based provision of information and
consulting services related to obtaining skills in effective reading as part of
the “SPEED READING GAME! 2.0” program to the Customer.
2.2. The Services shall be provided by the Contractor through the placement of the training materials and tasks, aimed at transferring knowledge and skills in effective reading to the Customer, in the private section of the Web-site
according to the schedule established by the Contractor, written and oral
answers to the Customers questions, as well as other information support to the Customer while the Customer is undergoing the training program. The Services under this Contract are limited to providing the Customer with information and building skills for the independent use of this
2.3. The Services under this Contract are provided by the Contractor in
the remote mode via the Internet using Software.
3. Duration of Services and Rescheduling Procedures
3.1. The timeline for provision of services under this Contract is 2 (two)
calendar weeks from the date specified on the Web-site.
3.2. The schedule and the content of the training program are placed on the
Web-site and in the private section of the Web-site.
3.3. Feedback is carried out by the Contractor in accordance with the
training program. During public holidays the frequency of webinars is
adjusted, the ongoing Feedback may be rescheduled for the next working
3.4. For doing his/her home assignments, the Customer shall have 3 (three)
calendar days from the date of access to the relevant video lesson, unless
other deadlines has been set for the specific lesson. Upon the expiration of the period specified in this paragraph, home assignments shall not be accepted and shall not be checked on by the Contractor.
The Contractor shall check on the home assignment within the period of
2 (two) working days from the date following the receipt of the Customershoe assignment. The results of the audit shall be expressed by the Contractor in writing in the relevant lesson or orally at the following
Feedback session. The Customer shall have 7 (seven) calendar days to make amendments based on the Contractor’s comments.
3.5. The Customer has the right to apply to the Contractor in writing for
postponement of the services paid for under this Contract attaching the
documents that confirm the inability to obtain services in the relevant training stream: certificate of hospitalization, confirmation of the ongoing natural disasters or other circumstances preventing the Customer from receiving the services provided under this Contract.
The Contractor has the right but is not obliged to satisfy the specified
application if the following conditions are cumulatively assembled:
● The customer applied not later than 14 (fourteen) calendar days after the
relevant training program begins;
● the documents submitted by the Customer confirm the inability to receive
services in the relevant training stream;
● there is a real possibility to include the Customer in the next stream of
the training program.
If the Customer submits the application after the expiration of the date
specified in this paragraph, the Contractor may grant the application on
condition that the Customer pays an additional 50%-sum of the cost of the
training program purchased. The Customer has the right to reschedule the
purchased training program for free 1 (one) time.
3.6. The Services under this Contract shall be deemed to have been provided in good quality and within the specified period, as well as accepted by the
Customer if the Customer did not declare a reasoned objection to the quality
and the supply of such Services by sending a relevant application to the
following email address: firstname.lastname@example.org within 3 (three) calendar days after the expiration of the date specified in p. 3.1 of the Contract.
3.7. Access to the training materials is retained by the Customer for a period
of 1 (one) or 3 (three) calendar months (depending on the tariff paid) after the completion of the training program within the time limits specified in p. 3.1 of this Contract.
4. Rights and Liabilities of the Parties
4.1. The Contractor undertakes to:
4.1.1. Provide the Customer with personal access to the training program in
the private section of the Web-site within 5 hours prior to the start of the
Access to the training materials shall be provided by the Contractor by sending a password providing access to the private section of the Web-site to the Customer’s e-mail address, specified by the Customer when purchasing the training program. Access to each subsequent video lesson is provided after the home assignment of the previous lesson has been completed and checked on by the Contractor.
4.1.2. Inform the Customer about the planned training program by placing
relevant information in the private section of the Web-site.
4.1.3. Organize and provide Feedback in accordance with the training
program using Software.
Information about the time and place of such sessions shall be placed in the
private section of the Web-site and/or sent to the Customers e-mail address specified by him/her when purchasing the training program not later than 3 (three) working days in advance.
4.1.4. Organize a record of each new Feedback session and place the record in the special private section of the Web-site within 2 (two) days from the date of the session.
4.1.5. Keep the information received from the Customer when providing
information and consulting Services under this Contract confidential.
4.1.6. Comply with the legal requirements regarding the processing,
transferring and protection of the Customers personal data.
4.2. The Contractor has the right to:
4.2.1. Unilaterally change the schedule for posting training materials, for
carrying out Feedback sessions and other consultations without changing the established frequency of these, as well as change and supplement the content of the lessons and home assignments for the Customer.
4.2.3. Require the Customer to perform his/her obligations in good faith.
4.2.4. Unilaterally change and supplement the terms of this Contract, without
prior agreement with the Customer, while ensuring the publication of the
changes in terms on the following Web-site: https://bukvolonacademy.com at least one day before their entry into force.
4.2.5. Unilaterally terminate this Contract in the event of a material breach of the terms and conditions of this Contract by the Customer. The money paid by the Customer under this Contract is non-refundable and constitutes a penalty for the Customers actions.
A material breach of the terms and conditions of this Contract shall be
understood to mean any violation of copyright regulated by the current
legislation of the Russian Federation “On the Copyright Act”, including a single violation by the Customer of p. 4.3.5. of this Contract.
At the Contractors discretion, depending on the nature of the breach, any Customer’s breach of the rules specified in p. 4.3.2 - 4.3.9 of this Contract committed once and/or more than twice, may be deemed material.
4.2.6. Block the Customers participation in the Feedback sessions or in the comments to the video lessons without the right for a refund in case of violation of the conduct rules in the process of receiving Services under this Contract, namely: inciting ethnic conflicts, distracting participants from the topic of the webinar, spam, placement of advertisements, foul language, rudeness, general appeals for distrust or insulting of the Contractor or other participants of the training program. The Contractor has the right to block the Customer’s participation under the terms of this paragraph temporarily or until the end of the training program.
4.2.7. Involve third parties for the provision of Services under this Contract. The contractor shall not be liable for unlawful acts of the third parties in providing Services under this Contract, but shall make every effort to ensure that the Customer’s rights and interests are protected.
4.3. The Customer undertakes to:
4.3.1. Have a personal computer with Internet access, equipped with
headphones and a microphone, as well as with the installed Software, in order to receive Services under this Contract.
4.3.2. After choosing the Service, accepting this public offer and paying in full or in part for the information and consulting services, adhere to the established schedule of the training program, objectives and essence of the Contractorstasks, comply with deadlines for home assignments, implement the recommendations and the requirements of the Contractor as part of the provision of Services under this Contract.
4.3.3. Provide the Contractor with up-to-date information necessary for
sending information materials to the Customer, as well as for prompt
communication with the Customer as part of the provision of Services under
this Contract, namely: name and surname, valid e-mail address, contact
4.3.4. Observe the conduct rules during the Feedback sessions and show
respect for the Contractor and other participants of the training program.
4.3.5. Not record, not distribute (publish, post on web-sites, copy, transfer or
resell to third parties) the information and materials provided by the
Contractor to the Customer under this Contract for commercial or non-
commercial purposes, create information products based on these materials
for the purpose of commercial profit, as well as use this information in any
way other than for personal use.
4.3.6. Not disclose to the third parties and ensure the confidentiality of
passwords for access to the personal account in the private section of the Web-site and to the special Software used to organize the Services of the Contractor under this Contract.
4.3.7. Not modify in any way the software components of the Web-site, or
perform actions aimed at changing the functioning and efficiency of the Web-site.
4.3.8. Not post personal data of the third parties on the Web-site without their consent, including their home addresses, phone numbers, passport details, e-mail addresses.
4.3.9. Not place commercial advertisements, commercial offers, promotional
information and any other intrusive information on the Web-site, unless the
placement of such information has been agreed with the Contractor.
4.4. The Customer has the right to:
4.4.1. Demand a refund of the money paid within 3 (three) after the training
starts (access to the lessons is provided) in accordance with the rules
established in this Contract.
An application for a refund of the sums paid by the Customer shall be sent to
the following e-mail address: email@example.com
4.4.2. Apply to the Contractor with a written application for the rescheduling of the provision of paid Services under this Contract in accordance with the rules established in p. 3.5. of this Contract.
5. Cost of Services and Payment Procedure
5.1. The cost of information and consulting Services under this Contract is
indicated on the following Web-site: https://bukvolonacademy.com and is
subject to change unilaterally by the Contractor at any time. The new cost
comes into force from the moment of publication and does not apply to the
services paid for at the time of publication.
5.2. Payment for the chosen service shall be made by the Customer by
making prepayment to the Contractors account in the amount of 100% of the cost of the service.
5.3. The receipt of funds to the Contractor’s bank account shall be considered as the moment of payment.
6. Refund Policy and Procedures
6.1. The refund shall be made by the Contractor upon the Customers
application sent to the following e-mail address: firstname.lastname@example.org not later than 3 (three) calendar days after the training starts according to the schedule(or access to the lessons is provided), except for the following cases:
6.1.1. During the training program the Customer has experienced personal
problems (health problems, change of life interests and priorities and other
similar problems) for which the Contractor may not be liable, and the Customer has not applied for the rescheduling of the training program (p. 3.5. of this Contract).
6.1.2. The Customer has not requested assistance from the Contractor to
resolve issues that have arisen during the training process.
6.1.3. The Customer has missed the deadline for completing the home
assignment and submitting them as indicated in p. 3.4. of this Contract.
6.2. A refund shall be made if there are no grounds for refusing the refund as
specified in p. 6.1. of this Contract, less the Contractors actual costs at the time of refund. Such actual costs incurred by the Contractor shall include (but not be limited to) commissions of banking and credit institutions and relevant payment systems for making refunds, salaries of the Contractors staff members involved in the training program, costs of the Software used by the Contractor in the training process or payment of the third party services, as well as the cost of bonus materials provided to the Customer, but not more than 7,000 (seven thousand) rubles. In addition, the actual costs shall include the cost of the training materials provided to the Customer, the Lessons and other online-meetings organized by the Contractor, even if the Customer has not used the materials and has not participated in the Lessons without a documented legitimate reason.
6.3. The decision to refund or refuse a refund shall be made by the
Contractor within 10 (ten) working days after the Contractor has received the
relevant application from the Customer.
6.4. The funds shall be returned to the Customer’s account from which the
payment for the training program was made, or another account specified by
the Customer, within 14 (fourteen) working days after the decision to return
the funds has been made.
6.5. The claim for the refund of the sums paid by the Customer asserted after
the date specifies in p. 6.1. of the Contract shall be considered by the
Contractor if the Customer provides written evidence that the relevant service included in the purchased service package was not provided (or was improperly provided) due to the Contractor’s fault.
If it is established that the services have not been provided (or have been
improperly provided) under the relevant option of services purchased, the
Contractor shall refund the money less the actual costs incurred by the
Contractor, determined at the time of the refund according to the rules
specified in p. 6.2. of this Contract.
6.6. The Contractor reserves the right to reject the Customers application for a refund in the event of disrespectful behaviour on the part of the Customer to the Contractor or other participants of the training program.
6.7. If the application for return is granted, access to the training materials for
the Customer shall be terminated within 1 (one) working day from the date of
the Contractor’s notification about the decision made upon the relevant refund to the Customer. The specified Customer’s claim for refund shall also be deemed a revocation of the previously given acceptance specified in p. 1.2 of this Contract.
6.8. The application for a refund sent to the Contractor later than 3 (three)
calendar days after the end of the training program (p. 3.6. of this Contract)
shall not be considered.
6.9. The e-mail address for sending wishes and complaints is
7. Liability of the Parties
7.1. The Contractor shall not be liable for the inability to provide services to the Customer for reasons beyond the Contractors control, namely: disruption of the Internet, hardware or software malfunctions on the part of the Customer. In this case, the Services are deemed to have been duly rendered and are due for payment in full.
7.2. No information, materials and/or consultations provided by the Contractor as part of the provision of Services under this Contract may be regarded as guarantees. Decision-making based on all the information provided by the Contractor are the exclusive responsibility of the Customer. The Customer assumes full responsibility and risks associated with the use of the information and materials provided by the Contractor as part of fulfilment of the obligations under this Contract.
7.3. The Contractor shall not guarantee the absolute continuity of Services
provision under this Contract, although the Contractor shall take all possible
measures to prevent the above-mentioned things. In the event of poor Internet connection, the stable operation of the Software may not be guaranteed, in which case it may be difficult or impossible to obtain services under this Contract.
7.4. The parties shall be exempted from liability for non-performance or
improper performance of the obligations under this Contract for the duration of the force majeure. During this time, the parties shall have no mutual claims and each party assumes their own risk of the consequences of force majeure
events. The Contractor shall notify the Customer of the occurrence of such
circumstances by placing information on the Web-site and/or sending it to the e-mail indicated by the Customer when making a payment, and the Customer shall send an email to the Contractor at the following e-mail address: email@example.com indicating "Force Majeure" in the Subject line. The Parties understand force majeure to mean: fire, flood, earthquake, strikes and other natural disasters, war and military actions, entry into force of regulatory legal acts and applications of law which prevent the fulfilment of obligations, forced emergency (non-planned) hospitalization, supported by documentary materials, if the above circumstances are beyond the control of the Parties, prevent the performance of this Contract and have occurred after the conclusion of this Contract. The Customer’s lack of time on all grounds for the training program, being on holiday, business trip, non-payment for Internet
access, breakdown of the Internet access device do not constitute force
7.5. The Contractors aggregate liability under this Contract for any claim or complaint in relation to the Contract or its performance shall be limited to the amount of the payment made by the Customer to the Contractor. The Contractor may only be charged with actual damages, not lost profits.
8. Personal Data Processing
8.1. The Customer gives his/her consent to the Contractor to process his/her
personal data provided upon registration in the private section of the Web-site, namely: name, surname; image; e-mail address; contact phone number;
messenger and social media accounts.
8.2. Processing of personal data means recording, systematization,
accumulation, storage, clarification (updating, modification), extraction, use,
transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data not falling under special categories, the processing of which, according to the current legislation of the Russian Federation, requires the written consent of the Customer.
8.3. The processing of personal data is carried out in order to fulfil the
Contractors obligations under this Contract, to provide the Customer with Feedback when using the Web-site, training program, video courses, as well as for the purpose of sending information and advertising messages to the e-mail address indicated by the Customer during registration.
8.4. The Contractor shall process the Customers personal data using
databases in the Russian Federation.
8.5. The Customer may withdraw consent to processing of personal data at
any time by sending the Contractor a notice to the following e-mail address:
firstname.lastname@example.org. The Customer understands and acknowledges that
withdrawal of the consent to the personal data processing may require the
deletion of any information related to the Customers participation in the training program, including the removal of the Customers account from the private section of the Web-site and termination of access to the materials of the training program purchased.
8.6. The Customer consents to receive newsletters of promotional materials
from the Contractor, or from other persons acting on behalf of the Contractor, to the e-mail address and contact phone number indicated by the Customer upon registration on the Web-site.
Consent to receive newsletters and promotional material may be withdrawn by the Customer at any time by notifying the Contractor at the following e-mail address: email@example.com.
8.7. The Customer consents to the use of his/her image as a photograph of the Customer (avatar) by the Contractor free of charge.
9. Copyright Protection
9.1. The Web-site contains the results of intellectual activity belonging to the
Contractor, her affiliates and other related parties, representatives, and all
other persons acting on behalf of the Contractor.
9.2. By using the Web-site, the Customer acknowledges and agrees that all the content of the Web-site, as well as the structure of the content are protected by copyright, trademark and other intellectual property rights and that the specified rights are valid and protected in all forms, in all types of media and in all technologies, both those that are currently in existence and those that will be subsequently developed or created. No rights to any content on the Web-site, including but not limited to audiovisual works, text and graphics, computer programs, trademarks shall pass to the Customer as a result of using the Web-site and entering into this agreement.
9.3. When quoting material from the Web-site, if expressly provided for by
the functions of the Web-site, the Customer undertakes to provide a link to
9.4. In case of the Customer’s violation of the provisions of this Contract related to the protection of the Contractors copyright, the latter shall be entitled to claim compensation in the amount of 300,000 (three hundred thousand) rubles for each case of violation, as well as compensation for all losses incurred, including loss of profit.
10. Final Provisions
10.1. This Contract shall enter into force from the moment of the offer
acceptance by the Customer in accordance with p. 1.3. of the Contract and
shall be valid till fulfilment by the Parties of their obligations.
10.2. All disputes and disagreements between the parties shall be settled by
negotiation, or by judicial procedure in accordance with the laws of the current legislation of the Russian Federation at the place of the Contractor’s
10.3. Inaction on the part of the Contractor in case of violation by the Customer of the provisions of this Contract shall not deprive the Contractor of the right to take appropriate actions later to protect her interests and intellectual rights for the legally protected materials on the Web-site.
10.4. Should any provision of this Contract be recognized by a court as void or unenforceable, it shall not affect the validity of the other provisions of the
11. Contractor’s Details
Individual Entrepreneur Isaeva Dinara Borisovna Samara,
TIN: 637000679285 PSRNSP: 318631300023630
Address: 443093, Russia, Samara, st. Nikolay Panov, 50, apt. 507